100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Ratings are based on anonymous reviews by Fairygodboss members.
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#QVEV
Position summary
ge management tool.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
Respond to internal and external customer escalations quickly, proficiently and professionally while meeting specific quality expectations.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
Promptly escalate critical/ high-risk cases to the appropriate authority.
Look for opportunities to identify on-going issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
Support ad-hoc projects and initiatives per business needs.
Qualifications
BA/BS degree or equivalent practical experience.
Requires a minimum of 2 years' experience in a customer service environment.
Demonstrates effective, clear and professional written and oral communication.
Eager to learn, initiative taker and problem-solver.
Proactive and continuous improvement attitude.
High problem solving and priority skills.
Thrives in fast and dynamic environments.
Ability to work under high pressure.
Support business in shifts by following the local labor laws.
Meticulous and organized.
Have a good temper to handle disputes and emergencies.
Must be customer service and result-oriented.
Excellent skills for communicating and relating with both team members and customers.
Experience in eCommerce or marketplace platforms is a plus.
Works comfortably with Microsoft Word and Excel.
Good written and verbal communication skills in English & Vietnamese.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Ratings are based on anonymous reviews by Fairygodboss members.
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.