Efficiency Improvement Strategist - BPO Management - TikTok Shop by Tokopedia (Indonesia)
Jakarta, Indonesia
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7522443130457622791
Position summary
mprove agent knowledge, adaptability, and execution.
3. Work closely with external BPO vendors and internal cross-functional (XFN) teams to align on workflows, schedules, and communication, ensuring consistency across markets and teams.
4. Provide weekly QA scoring insights to identify performance gaps and inform training refinements.
5. Conduct post-mortems and performance reviews to evaluate project outcomes; generate reports and insights that drive process refinements and operational innovation.
Qualifications
Minimum Qualification(s):
- Bachelor's degree in Education, Communications, Business, or a related field.
- 2+ years of experience in Project Management, BPO Management or Strategy-preferably in a E-commerce or tech company.
- Experienced in Mid/long-tail seller management or mass seller growth strategy.
- Strong communication and presentation skills, both written and verbal.
- Familiarity with documentation tools (e.g., Feishu, Workspace, PowerPoint).
Preferred Qualification(s):
- Experience conducting quality assurance reviews (QA) or working with SOPs creation & implementation.
- Ability to collaborate cross-functionally with internal stakeholders and external vendor teams.
- Strong organizational skills and a proactive, ownership-driven mindset.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.