EMEA Search Operations Group Leader

line teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Team Intro/ about the role
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. Our Search Operations team includes: Global E-Commerce team, Search Evaluations team, Model Data team and Recommendation team.

The new Group Leader will be responsible for growing and scale large teams via internal development mechanism, and manage a group of team leaders with a variety of experience levels. The group leader will also maintain customer relationships, improving response and delivery times as well as increasing the efficiency of existing processes and procedures to enhance the company's internal capacity.

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management and career development.
• Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to helping the team to achieve their full potential, maintain high standards & quality of work and a strong delivery.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service.
• Develop effective and efficient cross functional partnerships, to support the operations and influence action.
• Create, develop and maintain Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate.
• Work closely with a number of cross functional departments, including legal and safety departments to ensure compliance.

Qualifications

Minimum Qualifications
-Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
-Minimum 3 years Leadership experience managing managers and scaled operations teams, within Trust and Safety, Search/ Tech or similar area.
-Solid experience of growing and scaling large teams in a fast paced environment and conducting strong quality management.

Preferred Qualifications

• Solid communication skills and proven record of effective collaboration with global partners and XFN stakeholders regionally and globally.
• Proven record of analytical skills with the ability to perform complex data analysis to derive key insights.
• Ability to develop strategies, prioritise projects, and ensure the delivery of high quality work under time constraints.
• Possess a sense of project ownership and user thinking. Operate and execute in a responsible, proactive, and efficient manner.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. Your resilience and commitment to self-care to manage the emotional demands of the role.

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.