Emergency Response Team Specialist - Trust and Safety

f inbound emergency escalations from law enforcement, government agencies, and internal teams.

• Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.
• Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
• Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
• Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
• Summarize and compile analytical, retrospective, or data-driven investigation reports.
• Lead projects aimed at enhancing back-end systems, processes, and response quality.
• Collaborate with cross-functional global teams to address emerging risks and align on response strategies.
• Participate in regular weekend duties and demonstrate flexibility with alternative schedules.

Qualifications

Minimum Qualifications

• Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
• Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
• Proven ability to assess threats, make high-stakes decisions independently, and operate under pressure in complex and dynamic environments.
• Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
• Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.
• Ability to work with graphic content, including but not limited to images, videos, audio, and text related to child safety, graphic violence, self-injury, which may be considered offensive or disturbing.

Preferred Qualifications

• Experience in crisis management, government agencies, or law enforcement.
• Professional working knowledge of an additional foreign language will be considered a plus.
• SQL and data analytics skills to enhance investigative and reporting capabilities.
• Experience leading projects aimed at improving operational processes and emergency response mechanisms.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88000 - $142222 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.