Forecasting Specialist, Trust & Safety - USDS

re not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

1. Workforce Management:

• Analyze workforce data to forecast staffing needs based on historical trends, seasonal fluctuations, and business growth.
• Collaborate with operations teams to develop staffing plans that align with business objectives.
• Monitor and assess workforce performance metrics to identify areas for improvement and adjust forecasts accordingly.

2. Workforce & Financial Forecasting:

• Develop and maintain financial models to project revenue, expenses, and budgeting.
• Conduct variance analysis to compare actual financial performance against forecasts and provide insights to management.
• Prepare and present workforce and financial reports and forecasts to stakeholders, highlighting key trends, risks, and opportunities.

3. Capacity Planning:

• Analyze current and future operational needs to develop comprehensive capacity plans that support user support operations and content moderation.
• Collaborate with cross-functional teams to identify trends, potential risks, and opportunities for process improvements.

4. Data Analysis:

• Utilize advanced analytical tools and software to gather, analyze, and interpret data from various sources.
• Create and maintain reports and visualizations to communicate forecasting results effectively.

5. Collaboration:

• Work closely with cross-functional teams, including finance, operations, and HR, to ensure alignment in forecasting efforts.
• Participate in strategic planning sessions to provide data-driven insights that inform business decisions.
• Collaboration with internal and external (BPO) operational delivery teams on capacity planning, invoicing and forecasting needs.
• Collaborate with the change management team on upcoming product launches for departments supported to ensure workforce needs are accurately reflected in forecasts.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Finance, Business Administration, Statistics, or a related field; Master's degree preferred.
• Over 4 years of proven experience in workforce management and financial forecasting, preferably in Trust and Safety Content Moderation, User Operations or Call Centre Operations.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, forecasting software).
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Detail-oriented with strong organizational and time management skills.

Preferred Qualifications:

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $96000 - $168888 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.