Fulfilment Operations Manager, FBT, TikTok Shop

eptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics wit ha strong focus on efficiency, speed, scale, and predictability;

• Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
• Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization;
• Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
• Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
• Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.

Qualifications

Minimum Qualifications

• Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administraion, or a related field;
• Professional fluency in English is required.
• 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment;
• Solid working experience and relationship in fulfilment service provider(s);
• Fair understanding in any segment of eCommerce logistics operation, including (but not included to) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance;
• Able to work full-time onsite at the fulfilment center.

Preferred Qualifications

• Holder of logistics professional certification in UK;
• Proven operations leadership experience in a fast-paced process driven environment;
• Excellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutions;
• Excellent analytical skills: Capable of identifying, assessing and mitigating risks or critical issues using data;
• Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;