Global Business Solutions- Global Operations Data Team Lead - Dublin

l lead a team of CoreOps Data Specialists to support our Core Ops and Vendor Ops teams. Your role is pivotal in providing strategic direction, overseeing data analysis initiatives, and ensuring the delivery of accurate and actionable insights to support operational decision-making. You will collaborate closely with leadership, stakeholders, and the data team to drive efficiencies, develop robust reporting mechanisms, and continuously improve operational processes through data-driven insights.

Key Responsibilities:

• Lead and mentor a team of Operations Data Specialists, providing guidance, coaching, and professional development opportunities.
• Develop and implement data analysis strategies to measure, monitor, and optimize core operational KPIs in alignment with organisational goals.
• Collaborate with Operations and Vendor Operations teams to understand their data and analytics needs, translating requirements into actionable projects for the data specialists.
• Oversee the design, development, and maintenance of databases, ensuring data accuracy, integrity, and accessibility for the team.
• Drive the creation of interactive dashboards and reports, utilizing data visualization tools to present insights in a clear and compelling manner.
• Partner with BI, Data Science, and IT teams to streamline data collection processes, access relevant datasets, and leverage advanced analytics techniques.
• Continuously evaluate and improve internal systems for data processing, cleansing, and storage, implementing best practices and protocols.
• Identify trends, patterns, and opportunities for operational optimisation through in-depth analysis of complex datasets.
• Serve as a liaison between the data team and operational stakeholders, ensuring effective communication and understanding of data-driven insights.
• Keep abreast of industry trends, emerging technologies, and best practices in data analytics, applying knowledge to enhance team capabilities and methodologies.

Qualifications

Minimum Qualifications:

• Professional experience in data analysis and in a leadership or managerial role.
• Proven track record of leading data teams to deliver impactful insights and solutions in a fast-paced environment.
• Expertise in database design, data modeling, and SQL; familiarity with tools such as Excel, Tableau, Power BI, or similar.
• Strong analytical mindset with the ability to translate complex data into actionable recommendations for operational improvements.
• Excellent communication skills with the ability to collaborate effectively across cross-functional teams and levels of the organisation.

Preferred Qualifications:

• Demonstrated leadership qualities, including mentorship, team building, and project management skills.
• Experience in the technology operations, online services, or related industry preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.