Global Emergency Response Team Specialist (Spanish speaking), Trust & Safety

nquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.

• Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
• Summarize and compile analytical, retrospective, or data-driven investigation reports.
• Lead projects aimed at enhancing back-end systems, processes, and response quality.
• Collaborate with cross-functional global teams to address emerging risks and align on response strategies.
• This role will require you to work a permanent full weekend shift.

Qualifications

Minimum Qualifications:

• Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
• Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
• Proven ability to assess threats, make high-stakes decisions independently, and operate under pressure in complex and dynamic environments.
• Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
• Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.
• Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, and suicide, which may be considered offensive or disturbing.
• Professional working knowledge in Spanish as you will be covering the Spanish speaking markets amongst others

Preferred Qualifications:

• Experience in crisis management, government agencies, or law enforcement.
• SQL and data analytics skills to enhance investigative and reporting capabilities.
• Experience leading projects aimed at improving operational processes and emergency response mechanisms.

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