Industry Client Solutions Manager - Marketplaces - Global Business Solutions - METAP

imizations to help Top 10 clients link their marketing objectives to their business goals

• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
• Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable
• Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
• Establish the value of TikTok as a part of a client's media mix and communication strategy

Account Management, Campaign Management & Reporting:

• Manage and grow post-sale relationships with clients and their corresponding agency teams, taking a role in steering account growth and success
• Sense check/challenge media plans and provide suggestions to set clients up for success
• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
• Own conversations around Always On content and Performance objectives to support the Client Partnerships team in revenue attainment
• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
• Proritising tasks by urgency level and impact in alignment with Client Partnerships Managers

Stakeholder Management & Revenue Impact:

• Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
• Understanding the scope of various cross functional teams and whom to approach for what purpose
• Pushing through product adoption, programs and packages built around specific company or market level priorities
• Having an equal stake in Account & Opportunity planning, and working together with the Client Partnerships team to come up with innovative solutions and strategies
• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team
• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings

Qualifications

Minimum Qualifications:

• At least 5 yeats experience in account management or client services within digital performance marketing, with strong cross-vertical knowledge and a deep understanding of advertising KPIs and digital media platforms.
• In-depth knowledge of the digital marketing landscape, media metrics, and performance studies; experience in Marketplaces, E-commerce Tech verticals is a plus.
• Proven experience supporting advertisers in-house, via agencies, or on digital platforms-especially those with complex, multi-market branding and performance needs.
• Strong analytical and technical skills, including proficiency in Thinkcell, Excel, business dashboarding, and similar tools; highly detail-oriented and a creative problem solver.
• Excellent communication and presentation skills in English, with the ability to translate insights into strategic client recommendations.

Preferred Qualifications:

• Proven ability to manage revenue-bearing responsibilities, team targets, and strategic program development to drive education and product adoption.
• Experience with CPAS/Shopping Ads/E-commerce marketing.
• Skilled in working with 3rd-party ad measurement partners (e.g., IAS, DV) and Mobile Measurement Partners, including pixel setup and troubleshooting.
• Experienced in diagnosing and resolving technical issues in collaboration with product and engineering teams.
• Open to travel as needed to support business goals.