Industry Operations Manager - Go-To-Market, Singapore

TikTok

4.5

(6)

Singapore

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7633632524398889221

    Position summary

    cross-functional stakeholders to analyze market trends, build strategic frameworks, and support regional programs that drive revenue growth and operational excellence.
    This is an ideal opportunity for analytically-minded candidates who want to develop expertise in strategic planning, business intelligence, and data storytelling in a high-growth digital advertising environment.

    Responsibilities
    Strategic Analysis & Market Intelligence

    • Conduct market research and competitive analysis to identify growth opportunities, emerging trends, and vertical-specific insights.
    • Support the development of GTM strategies, regional playbooks, and go-to-market frameworks for priority verticals and product initiatives.
    • Analyze client portfolio composition, revenue mix, and account health metrics to inform strategic prioritization and resource allocation.
    • Build business cases and ROI models to evaluate new programs, product launches, or market expansion opportunities.
    • Monitor competitor activity and platform developments to provide forward-looking recommendations to leadership.

    Data Analytics & Business Intelligence

    • Design and maintain dashboards and reporting frameworks to track regional performance, program health, and key business metrics.
    • Perform deep-dive quantitative analysis on campaign performance, client behavior, and sales funnel metrics to uncover actionable insights.
    • Clean, manipulate, and analyze large datasets using SQL, Python, Excel, or BI tools to answer complex business questions.
    • Translate data findings into clear narratives and visualizations for leadership reviews and business planning sessions.

    Program Management & Operations Support

    • Support the execution of regional initiatives, vertical acceleration programs, and product adoption campaigns.
    • Track program KPIs, milestone progress, and cross-functional dependencies, identifying risks and recommending course corrections.
    • Build project trackers, workflow templates, and standardized reporting frameworks to improve operational efficiency.
    • Conduct post-mortem analysis on completed programs to document learnings and scale best practices.
    • Collaborate with Sales, Client Solutions, Product, and Marketing teams to align on regional priorities and execution plans.

    Stakeholder Enablement & Communication

    • Prepare strategic presentations, business reviews, and executive summaries for leadership and cross-functional audiences.
    • Support the creation of enablement materials, training content, and knowledge-sharing resources for regional teams.
    • Assist in synthesizing feedback from field teams into actionable insights for product, policy, or process improvements.

    Qualifications

    Minimum Qualifications

    • 3+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms.
    • Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
    • Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination.
    • Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with ability to extract actionable insights from platform data.
    • Detail oriented, analytical and a creative problem solver.
    • English must be used as a working language, with strong communication skills and good teamwork abilities, capable of influencing and motivating others.
    • Self-driven, resilient, curious about new things, and able to make judgments on complex matters.

    Preferred Qualifications

    • Strong quantitative and analytical background, with coursework or experience in statistics, economics, business analytics, data science, or related fields.
    • Advanced proficiency in Excel (pivot tables, VLOOKUP, complex formulas) and data visualization tools (Tableau, Power BI, or similar).
    • Experience with SQL, Python, R, or other data analysis tools is a strong plus.
    • Demonstrated ability to structure ambiguous problems, conduct hypothesis-driven analysis, and derive actionable recommendations from data.
    • Experience with strategy consulting, investment banking, business analytics, or tech company internships
    • Strong business acumen with the ability to connect quantitative insights to commercial outcomes.
    • Exceptional communication and presentation skills, with the ability to translate complex analysis into clear, compelling narratives.
    • Familiarity with digital advertising metrics (CPM, CPA, ROAS, LTV, etc.) or willingness to learn quickly.
    • Experience building dashboards, reports, or BI solutions in professional or academic settings.
    • Comfortable managing multiple workstreams and prioritizing based on impact and urgency.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.