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As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
Responsibilities
- Provide first-level technical support under supervision for hardware, software, and basic IT service issues
- Help manage tickets, document resolutions, and maintain the knowledge base
- Assist in identifying trends in support tickets and recurring issues
- Support process improvement initiatives by identifying areas for improvement, collecting requirements, and providing optimization suggestions
- Conduct research and development of AI-powered tools to support business functions including data visualization, summarization, workflow automation, or recommendations
- Contribute to performance reporting and service improvement tracking
- Collaborate with IT and cross-functional teams on improvement or automation pilot projects
Qualifications
Minimum Qualifications
- Currently pursuing a degree or diploma in Information Technology, Computer Science, or a related field
- Basic knowledge of IT support concepts, Windows/Mac OS, Microsoft 365, and networking fundamentals
- Experience in developing workflow automation solutions (e.g., low code/no code platforms, RPA, or scripting)
- Strong analytical, problem-solving, and communication skills
Preferred Qualifications
- Willingness to learn and contribute to a fast-paced, service-focused IT environment
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
If you have any questions, please reach out to us at [email protected]