IT Service Desk Specialist Intern, Malaysia - 2025 Start

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As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities

• Provide first-level technical support under supervision for hardware, software, and basic IT service issues
• Help manage tickets, document resolutions, and maintain the knowledge base
• Assist in identifying trends in support tickets and recurring issues
• Support process improvement initiatives by identifying areas for improvement, collecting requirements, and providing optimization suggestions
• Conduct research and development of AI-powered tools to support business functions including data visualization, summarization, workflow automation, or recommendations
• Contribute to performance reporting and service improvement tracking
• Collaborate with IT and cross-functional teams on improvement or automation pilot projects

Qualifications

Minimum Qualifications

• Currently pursuing a degree or diploma in Information Technology, Computer Science, or a related field
• Basic knowledge of IT support concepts, Windows/Mac OS, Microsoft 365, and networking fundamentals
• Experience in developing workflow automation solutions (e.g., low code/no code platforms, RPA, or scripting)
• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Willingness to learn and contribute to a fast-paced, service-focused IT environment

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If you have any questions, please reach out to us at [email protected]