Legal Policy Operations: Child Safety Specialist - Trust & Safety (Tagalog Speaking)

cting children.

Note: This position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people.

Responsibilities

• Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
• Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.
• Review user escalations related to the most vulnerable in our community.
• Review and assess inbound escalations from Law Enforcement and other teams.
• Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user's safety.
• Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Qualifications

Minimum Qualifications

• English proficiency is required along with professional working proficiency in Tagalog as this role will be covering the Philippines market.
• Up to 5 years hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.
• Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
• Proven ability to analyze information to assess threat and risks, and problem solving skills.
• Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.
• Excellent verbal and written communication skills and ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement partners.
• Passionate about protecting children.

Preferred Qualifications

• Experience with Crisis Management, Government Agencies or Law Enforcement would be advantageous.
• Knowledge of child safety policies and/or legislation.
• Experience with social media, analytical tools, and online research.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

#LI-Hybrid