LIVE Policy Manager, Quality & Risk - Trust and Safety
Singapore
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
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Position summary
ser safety. You also have experience bringing out the best in your colleagues and fostering a collaborative working style in a fast-paced and dynamic environment.
You will work closely with various internal partners, including other members of Trust & Safety, Product teams, and Legal. In addition to policy development and enforcement strategies, you will also support internal teams that identify, triage, and remove violative content globally.
Responsibilities
- Strategic Quality Leadership: Develop initiatives to help drive alignment and quality improvements for both human and AI based moderation systems
- Root Cause Analyses: Lead comprehensive RCA processes to address systemic moderation accuracy issues
- Performance Analytics: Run analyses of issues within our content space, and partner with other policy, product, and operations teams to develop strategies and solutions to improve performance. Track performance improvements.
- Quality Initiatives: Lead and implement projects that seek to find efficiencies and other systematic improvements for moderation quality.
- Cross-functional Partnership: Represent T&S and collaborate with cross-functional teams on quality-driven policy updates
Qualifications
Minimum Qualifications
- 5+ years of experience in policy development and/or policy enforcement within the technology, social media, or content platform industry.
- Bachelor's or Master's degree in public policy, politics, law, economics, behavioral sciences, or a related field.
- Strong oral and written communication skills, with the ability to translate complex or ambiguous issues into clear, structured guidance.
- Excellent analytical reasoning and problem-solving capabilities.
Preferred Qualifications
- Proven experience working cross-functionally and managing projects in fast-paced, ambiguous environments.
- Experience collaborating with international stakeholders across multiple time zones and cultural contexts.
- Demonstrated ability to influence and persuade stakeholders at multiple levels of seniority.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.