Manager, US Music & Gaming Operations - USDS

is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
We are seeking an experienced manager to lead the US Music & Gaming Operations team. In this role, you will work closely with our global music and gaming teams to drive and execute all US creator, artist, and partner management initiatives, encompassing communications, community engagement, and program delivery within USDS. You will oversee a dedicated team responsible for supporting both US Music Operations and Gaming Operations, ensuring alignment with global priorities and fostering strong, collaborative relationships across the organization.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

• Lead a diverse team focused on content partnership in the US - based on key business priorities, centralized eligibility criteria and measurement frameworks, regional needs, priority communities and portfolio capacity.
• Monitor all activities associated with community management operations and scaled one-way communication in the US to ensure compliance is met.
• Collaborate closely with the Central Music and Gaming team to support the rollout and adoption of scaled education, scaled programs, product adoption initiatives with managed creators in the US, contributing to measurable success metrics for these initiatives.
• Coordinate with Central Music and Gaming to drive vision, strategy, and best practices to help standardize business processes, tools, and other initiatives on the team.
• Manage all communications with the team and maintain knowledge of all employee performance and ensure achievement of all business objectives.
• Deliver monthly and quarterly reporting for the team and senior management, highlighting outputs, partnership and performance.
• Ensure all communications and programs manage execution of SLAs, community satisfaction, and metrics for supported processes.

Qualifications

Minimum Qualifications

• 5+ years of experience managing teams focused on the music and gaming ecosystem, or relevant experience.
• BS/BA in a relevant field, or equivalent experience
• Experience establishing and driving global processes and working across cultures in a diverse work environment
• Leadership in understanding key business priorities, including the ability to clearly articulate key issues, recommend solutions, and drive projects start-to-finish to serve those core business priorities
• Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences

Preferred Qualifications

• Strong creative and analytical skills in regards to Community Management
• Strong project management skills and understands the need to coordinate worldwide teams on a global listening approach to drive evolution of strategy

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $125400 - $235980 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.