Market Program Manager, Risk Prevention - MENA

nely analyze market health and operational data to spot trends, surface known and emerging risks, and determine root causes.

• Lead root-cause analyses and feedback loops, especially from Society pillar teams to uncover gaps and drive improvements in product, policy, process, and tooling.
• Develop and own the regional safety roadmap, ensuring visibility of all sub-regional and market-specific risk-mitigation projects.

Strategic Roadmapping & Execution

• Design clear cross-T&S market roadmaps: identify potential harms, set priorities, and coordinate with relevant teams to implement containment and preventative strategies.
• Program-manage regulatory compliance measures for new or evolving market-specific regulations.
• Lead Trust & Safety efforts during key high-risk events (elections, regulatory milestones, crises), partnering with non-T&S stakeholders for sustained response.

Rapid Response & Ongoing Events

• Support Rapid Response during unplanned high-risk incidents, coordinating across government, ops, and policy teams.
• Assume ownership of protracted "ongoing" events, driving coordination, status reporting, and stakeholder alignment.

Cross-Functional Engagement & Communication

• Manage regular sub-regional/market updates and roadmapping sessions with XFN partners.
• Act as the senior TnS representative in regional forums, ensuring community perspectives shape decision-making.
• Build and maintain trust with Government Relations, Public Policy, Communications, and Legal leads to accelerate escalation mitigation and policy decisions.

Qualifications

Minimum Qualifications:

• 5+ years leading complex, cross-functional programs-especially with Gov't Relations, Public Policy, Comms, and Legal.
• Fluency in both Arabic and English
• Deep knowledge of MENA socio-political dynamics, languages, and regulatory landscape.
• Proven track record using data to identify risks, prioritize initiatives, and measure impact.
• Hands-on experience with content moderation, high-risk event management, or related policy areas (e.g. extremism, hate speech, minors' safety).
• Ability to represent TnS at a senior level, build credibility with external stakeholders, and drive alignment without direct reports.
• Strong verbal and written skills; comfortable in ambiguity and adept at rallying diverse teams around shared goals.