Monetization Strategy and Operations Associate, North America Small + Medium Business

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The Global Monetization Strategy and Operation (MSO) organization at TikTok is a down-to-earth strategic partner to our Sales & Product teams with a holistic bird's eye view. Our mission is to drive healthy and sustainable business growth across all the global markets that we operate.

We're looking for an individual with a strong entrepreneurial, strategic, and business operational background to join our high-performing Monetization Strategy & Operations team. You will have a first hand opportunity to shape monetization efforts in the region primarily focused on driving revenue growth strategies, sales enablement and efficiency efforts. This role will work with cross-functional teams to find trends and proactively find solutions to improve processes to enable revenue and customer base growth. You will provide support to our sales team in executing localized go-to-market strategies, planning and execution. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

In this role, you will:

• Develop customer segmentation methodologies, build sales territories and sales coverage plans
• Execute sales planning, forecasting, and goal setting methodologies for a fast growing sales organization
• Create and implement sales and client incentive plans
• Develop and implement sales KPI's, build reporting and tracking of sales performance
• Document data flows, operating procedures and policies, identify bottlenecks in the sales process and proactively seek opportunities for improvement
• Drive operational excellence through identifying areas of opportunity to improve processes, tools and systems
• Foster and maintain strong working relationships with cross functional business partners, collaborate on cross functional initiatives
• Support sales with day to day operations, prioritize requests and solve escalations in a timely manner
• Work with other Sales Operations members to resolve sales support issues, identify areas of improvement

Qualifications

Minimum Qualifications:

• 5+ years of experience in a management consulting, operations, strategy or growth role within a fast-paced technology company
• Bachelor's degree in business, operations or other relevant / quantitative disciplines from a leading university
• Advanced analytical skills; ability to gather data and structure it in a meaningful way for analysis and modeling, create reports and influence decision making.
• Technical proficiency in SalesForce or similar type of CRM solutions, Tableau/Power BI or similar data visualization platforms as well as Excel, Powerpoint, and Google Suite skills

Preferred Qualifications:

• Knowledge of SQL, Tableau or other analytical tools is a plus
• Knowledge of the digital advertising landscape and/or KPIs for mobile ads is preferred
• Strong problem solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership
• Excellent written and verbal communication skills, strong influencing skills
• Ability to work independently, multitask and adapt to changing priorities
• Results and detail oriented, with strong commercial / business acumen

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $123000 - $210000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.