Operational Standards Process Project Intern (Product and Process Solutions) - 2026 Start (BS/MS)

l have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

• Develop process maps and decision matrixes that visually represent how guidelines apply across different case types and enforcement scenarios.
• Support the launch of new Operational Guidelines Updates, including material preparation and announcement.
• Contribute to documentation management, including formatting, feedback resolution and scheduled updating based on the Policy Cascade schedule.
• Review and analyze existing policy materials to identify gaps that require further clarification from operational guidelines.
• Review operational data and quality metrics to identify areas where unclear or missing guidelines may be contributing to inconsistency.
• Write clear, structured, and frontline-ready guidelines that translate policy intent into aligned decisions.
• Apply OPS alignment principles throughout the design process, accounting for real queue conditions, enforcement patterns observed in live operations and existing guidances from feedback loop.
• Support cross-functional reviews and sign-off processes to ensure guidelines are approved and ready for deployment.

Qualifications

Minimum Qualifications

• Strong written communication skills - able to write clearly and precisely to accurately convey Policy intent.
• Structured thinking and the ability to break down complex frameworks into logical operational instructions.
• Attention to detail and a quality-first mindset when producing documentation.
• Ability to work cross-functionally and manage feedback from multiple stakeholders without losing clarity of output.
• Proficient in standard productivity tools (Google Docs / Lark / Microsoft Office)

Preferred Qualifications

• Familiarity with content moderation, Trust & Safety, or quality management.
• Prior experience writing SOPs, user manuals, or operational documentation.

If you have any questions, please reach out to us at [email protected]