Operations & Vendor Manager - Global Payment - Luxembourg

ns governance and ensure adherence to regulatory deliverables, including interpreting and applying rules, policies, standards, and controls.

• Develop and implement robust management and operational reporting frameworks that provide actionable insights for senior leadership.
• Oversee intragroup and third-party outsourcing relationships, ensuring compliance with EBA guidelines, CSSF circulars, and other relevant regulatory frameworks.
• Conduct due diligence, manage SLAs, perform risk assessments, and maintain outsourcing registers in alignment with Luxembourg regulatory requirements.
• Ensure the operations function meets resilience and BCP requirements, including regular business continuity planning and testing.
• Lead efforts to strengthen operational resilience across systems and processes, preparing for potential disruptions effectively.
• Implement and oversee a structured change management process, ensuring smooth integration of new initiatives, technologies, and operational improvements.
• Foster a culture of continuous improvement, identifying and executing opportunities to optimize processes and enhance operational efficiency.
• Collaborate with global and cross-functional teams to align operational activities with strategic business objectives.
• Act as a liaison between technical teams and business executives, ensuring alignment and clarity on operational priorities.

Qualifications

Minimum Qualifications

• Experience in operations and vendor management within the banking, payment services, or FinTech industries.
• Demonstrated ability to build and scale operational frameworks in regulated environments.
• Proven track record of managing outsourcing and vendor relationships, including conducting due diligence and mitigating risks.
• Deep understanding of outsourcing and vendor management frameworks, operational resilience, and business continuity planning.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication skills, including the ability to influence stakeholders across all levels and functions.
• Sound knowledge of Luxembourg regulatory requirements, particularly CSSF guidelines, AML/CTF obligations, and operational resilience.

Preferred Qualifications

• Extensive experience managing operations in a bank, FinTech, or payment-related industry.
• Familiarity with deploying and managing standard certification frameworks (e.g., ISO 22301, ISO 27001).
• Experience working with global teams and navigating diverse regulatory environments.
• Strong aptitude for motivating and developing talent within a high-performing team.