#7481307240956610834
irements.
About the Role
As a Quality Analyst - Customer Support Operations, you will play a pivotal role in ensuring that our BPO partners deliver an exceptional level of quality in every interaction. You will be responsible for conducting in-depth audits, analyzing performance data, and driving continuous improvements in our customer support processes. By collaborating with cross-functional teams, you will help maintain and elevate our quality standards, ultimately enhancing user satisfaction.
Responsibilities
Qualifications
Minimum Qualifications
1+ years of experience in a quality assurance or customer support role, with proven expertise in conducting detailed quality audits and evaluations.
Strong analytical skills with the ability to identify trends, derive actionable insights from data, and recommend improvements.
Excellent attention to detail and strong organizational skills, with the capacity to manage multiple priorities concurrently.
Proficiency with computers, CRM software, and data analysis tools.
Excellent written and verbal communication skills in English.
Preferred Qualifications