Partner Program Manager, Labelling, Trust & Safety

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The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards and guidelines to keep our community safe.

What will I be doing?

• You will lead a team of Partner Operations Managers to drive operational excellence on a day to day basis
• You will ensure the program/project is successful through strong service delivery of core OKR/goals (latency, quality, wellness)
• You will hold the partner site accountable and help a set clear path towards operational excellence
• You will ensure adherence to budget and accurate financial accounting of vendor partner production, training, and other expenses
• You will own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risks and mitigations proactively within the assigned sites and/or lines of businesses.
• You will be able to articulate site performance and any remediation plans to an executive level
• You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines
• You demonstrate operational excellence experience and focus on continuous improvement by re-engineering site-level processes as needed (i.e. workforce management, floor management, workload prioritization, etc.)
• You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.
• Ability to travel around 50% is required for this role

Qualifications

What should I bring with me?

• You have minimum 5 years of experience managing outsourced partner relationships along with people management experience
• You come with Operations Management, Program Management, Large scale transformation project experience
• You have strong oral and written communication with influencing skills to be able to navigate a global organization, influence stakeholders, and affect outcomes
• You have the ability to gain trust and influence with limited direct authority
• You come with experience in large-scale operations working across or coordinating with multiple domains and business units
• You have the ability to think outside the box, multitask and work well under pressure, identify issues, and work to resolve them in partnership with business leaders
• Past contracts (SOW, MSA, RFP, RFI, etc) experience preferred

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.