Partner Program Manager, Short Video - Trust & Safety

rtner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training and other change injections.

Responsibilities:

• Manage complex vendor and internal stakeholder relationships.
• Establish governance and processes related to the continuous health of assigned sites and lines of businesses.
• Devise operating model with strong governance, risk management with Partner/vendor engagement.
• Deliver on operational improvements to existing processes and to drive scalability and simplification.
• Develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution.
• Leads a team of Partner Ops Specialist to drive operational excellence on a day to day basis.

Qualifications

Minimum Qualifications:

• 5 years of experience in a managerial role overseeing outsourced partner operations, including direct people management.
• Proven track record in BPO operations, including KPI ownership and target-driven performance management.
• Experience leading operations, program management, and large-scale transformation initiatives.
• Familiarity with the full sourcing and contracting process.
• Skilled in managing cross-functional (XFN) stakeholders across internal teams and external partners.
• Strong decision-making capabilities and the ability to navigate complex, fast-paced, or ambiguous environments.
• Excellent communication and interpersonal skills, with the ability to influence, build alignment, and foster collaboration.

Preferred Qualifications:

• Proficient in data analysis to support performance tracking and decision-making.
• Capable of conducting problem analysis and implementing effective solutions.
• Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends.
• Experience in setting goals and executing implementation plans to achieve desired outcomes.
• Completion of a Bachelor's degree or higher.