Policy Training Development Specialist - Trust & Safety APAC

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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About The Team
The Training & Performance organization develops and delivers policy training to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.

As a Policy Training Development Specialist, you will be responsible for creating solutions (training materials, learning experiences) related to our content policies, to support the training of TikTok's content moderators across the globe. You will work very closely with Trust & Safety's Policy subject matter experts, regional policy teams, and additional stakeholders in Operations, to identify policy training needs and address them through the creation of effective training solutions. You will be responsible for creating, scaling, and maintaining these training materials.

You will develop training materials for various modalities, including instructor-led and e-learning. You will be able to organize, structure, and present content policies in a clear, polished, and concise manner in both oral and written forms. You will help drive forward iterations in the training delivery process to ensure that desired learning and performance outcomes are met and learning impact is backed by data.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities

• Partner with internal stakeholders in Policy and Operations to develop effective training materials
• Translate complex policy information into learning experiences to address the identified training needs and track the impact on the desired performance outcomes
• Apply knowledge of instructional design and adult learning theories to identify appropriate training modality and structure based on learner needs, content requirements, and targeted performance outcomes
• Design and develop training programs utilizing various learning methodologies and leverage learning technology to deliver these programs (virtual instructor-led training sessions, self-paced e-learning courses, and blended learning solutions), facilitating training, as necessary
• Collaborate with the policy team to understand and deliver policy updates, work closely with the quality team to conduct needs analysis and identify gaps that should be addressed through training solutions
• Create and maintain training infrastructure to deliver high quality training materials, implement robust tooling solutions and to ensure consistency and compliance
• Create training plans utilizing various learning methodologies for diverse delivery modalities (online live training sessions, safe-paced eLearning courses, online and blended learning solutions)
• Understand and leverage data to set success criteria, evaluate learning impact, and analyze training gaps to create learning experiences aligned with performance outcomes

Qualifications

Minimum Qualifications

• 5 years of practical experience in creating, developing, and delivering training programs
• Knowledge and understanding of Adult Learning theory and Instructional Design methodology
• Experience with LMS Platforms, Instructional Design software (Adobe Captivate, Articulate Storyline, and Rise), and Media Tools (Vyond)
• Excellent planning and organization skills, with strong project management skills and ability to independently manage several simultaneous training projects from analysis through implementation and evaluation
• Good communication skills, including public speaking and presentation skills
• Good stakeholder management skills, ability to effectively collaborate and communicate across functions
• Experience working with international partners across different time zones and cultures

Preferred Qualifications

• Bachelor's degree in Instructional Design or equivalent
• Background in Trust & Safety, Policy Development, and Content Moderation
• Experience navigating ambiguity, adapting to business needs, and working in a fast-paced environment
• Candidate who can share their portfolio of Instructional Design projects
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role
• Your resilience and commitment to self-care to manage the emotional demands of the role

TikTok Trust & Safety recognises that keeping our platform safe for our TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.