Privacy Incident Response Program Manager - PDPO (Singapore)

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About the Team
PDPO(Privacy and Data Protection Office) is the organization to lead, supervise, and empower all TikTok's privacy work in an accountable and industry leading way. This team is the expert in the landscape of privacy risks and passionate about consulting across the company on implementing the proper safeguards and technical mitigations to ensure that our users' privacy is honored across the TikTok's products and platforms.

Responsibilities

1. Initial triage and fact identification: for every incident initial triage occurs to understand what has happened in order to assess the scope of impact. As part of triage, facts/evidence about the incident are uncovered.
2. Review/understand what happened: all incidents will be reviewed to understand what happened and ensure that the root cause and contributing factors are identified and documented.
3. Identify incident trends and common root causes to ensure that frameworks and processes are put in place to eliminate entire classes of incidents.
4. Design and implement cross-organizational processes to triage, remediate, and postmortem internal and external privacy incidents across TikTok.
5. Improve the efficacy and transparency of the Privacy Incident Response Program and create strong and scalable processes.
6. Routinely publish reports and presentations to leadership.
7. Identify patterns, propose solutions, and drive implementations to prevent issues from recurring.
8. Build relationships and trust with influencers and drive programs with compassion and integrity.
9. Explore new and enhance existing cross-functional collaboration.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Computer Science, Mathematics, technical field, or equivalent practical experience.
• 5 years of experience working within the privacy incident response or similar teams, experience managing privacy or security incidents.
• 2 years of experience managing direct reports.
• Excellent in identifying process gaps, measuring progress, and balancing engineering and product efficiency with process overhead.
• Strategic problem solver with excellent legal and business judgment including demonstrated experience assessing information for risk mitigation opportunities.

Preferred Qualifications:

• Excellent communication skills, with the ability to represent and advocate for complex business or technical concepts with senior leadership.
• Ability to communicate effectively with all levels of the organization.
• Ability to operate in ambiguous situations while bringing clarity.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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