Product Operation Specialist, Trust and Safety

ck and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations.

• Independently manage evaluation and investigation projects, and be responsible for the overall process from planning to high-quality analytical outputs.
• Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs. Provide guidance to ensure all project milestones are met and align with the operational standards.
• Act as a liaison between technical teams and operational units, participating in training and standardization activities to ensure consistency and quality in execution across the operations team.
• Design and implement proactive operational plans in response to special scenarios or major events, coordinating internal and external resources to ensure efficient implementation and achievement of business goals.
• Manage and adapt to ad-hoc projects and urgent business requests efficiently, demonstrating flexibility and proactive problem-solving.

Qualifications

Minimum Qualifications

• Bachelor's degree or above; with at least 2 years of experience in an operational role within the tech or digital media sectors, preferably in search functionalities
• In-depth understanding of search engines and TikTok or similar social media platforms. Sensitive to user behavior, content experience, and online security risks. Preferrably possessing the knowledge of AI-driven product enhancements and their implications on user experience.
• Strong analytical skills with a proven track record of using data to influence decision-making and drive improvements.

Preferred Qualifications

• Excellent communication skills with the ability to work effectively across multiple teams and to manage cross-functional operational efforts. Project management experience will be preferred.
• Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment.