Product Operations Manager, Operational Platform - MPO - San Jose

About the team
As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Australia, London, and multiple locations in the US. Our teams comprise internal product specialists and operations functions and externally we have a global vendor base that augments our services portfolio.

Responsibilities:

• Collaborate with internal stakeholders to understand their requirements and lead quantitative and/or qualitative inbound initiatives such as customer persona understanding, opportunity sizing, customer feedback analysis, and competitor intel to represent and address business & market needs
• Collaborate with products for feature development and influence product roadmap through data-driven consumer insights
• Set goals, and success metrics and get consistent with key stakeholders. Drive product adoption and growth of products in global markets by feeding tactics such as sales enablement, automatic notifications, comm material production, webinars, client workshops, etc.
• Design and lead alpha/beta testings with clear criteria to capture early-stage insights for product innovation and fine-tuning, ensuring the product is ready to scale.
• Activate as a business and product strategy expert and partner closely with the internal users to deeply understand the product, markets, and processes identify opportunities to make vertical/market-based recommendations, and scale these across a wider organization
• Administer and operationalize the operational platforms to ensure it is set up to optimize the business processes in a scalable manner

Qualifications

Minimum Qualifications:

• 5+ years of product marketing/operations with digital ad products or in SaaS/Customer support platforms; familiarity with Advertising solutions
• 3+ years of Customer service orientation, with experience working along with sales/ client-facing support teams
• A storyteller with a track record of consolidating information into customer-oriented communications;
• A fast learner and self-starter who gets to the point quickly with a good sense of judgment and original thinking;
• Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;
• Strong data and business analysis ability, analytical mind, and good data skills; comfortable with spreadsheets;

Preferred Qualifications:
-3+ years of experience with AdTech or new-age online and social media tech companies, managing mid to large-scale product operations
-2+ years of experience with Digital Ads Products Ecosystem

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $110200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.