Quality Analyst (Vietnamese Speaking) - Account & Youth Safety - Kuala Lumpur

ion meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• ⁠ ⁠Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• ⁠ ⁠Perform daily audits on Vietnam Content and provide analysis of errors and feedback to respective teams.
• ⁠ ⁠Compile & deliver regular performance data reports to SME & management teams as required.
• ⁠ ⁠Conduct regular RCA escalations through the relevant process.
• ⁠ ⁠Identify and assess areas for performance improvement across the Vietnam Market, and be solution driven and proactive in delivering these solutions.
• ⁠ ⁠Participate in or lead policy briefings to ensure any changes are consistent and in line with regional cultural, socio, geographical and political conditions for the Vietnamese Market.
• ⁠ ⁠Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• ⁠ ⁠Be able & willing to support or backfill temporary gaps in market support.
• ⁠ ⁠Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• ⁠ ⁠Perform regular queue content moderation for the Vietnam Market, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• ⁠ ⁠Design/help to design a training plan and implement it according to the timeline

Qualifications

Minimum Qualifications
• ⁠ ⁠Fluency in Vietnamese is required as the role requires interacting with Vietnamese content and Vietnamese-speaking stakeholders, fluency in English is also required as it is the working language.
• ⁠ ⁠A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualifications
• ⁠ ⁠Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
• ⁠ ⁠Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• ⁠ ⁠Familiar with the business logic of moderation/ Audit and working mode of the upstream and downstream teams.
• ⁠ ⁠Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• ⁠ ⁠Presentation skills, communication and interpersonal skills.