Quality Assurance - English Speaking - Trust and Safety

tent viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Content Quality Assurance - English Speaking, Malaysia - Trust and Safety that interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals

Responsibilities

• You will perform daily sampling tasks for audit purposes;
• You will have to thorough data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality;
• You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;
• You will cooperate with moderation teams and POC for the Singapore market to ensure the moderation quality is up to standard;
• You will participate in the development of quality inspection standards and continuously optimize the process and system platform.

Qualifications

Minimum Qualifications

• You come with previous experience performing a Quality Assurance role in a Content Moderation / Content Quality / Safety environment;
• Proficient in English since the role will oversee the Singapore market.
• You pay attention to detail and you are comfortable using data analysis to identify trends;

Preferred Qualifications

• You possess experience in a BPO / call center/customer service environment.
• Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Overseas working/training experience is a plus.