Quality Assurance Lead, Risk and Response - USDS Trust and Safety

is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

As the Quality Assurance Lead, you are responsible for overseeing the strategic direction and execution of quality assurance and content moderation programs across TikTok U.S. Data Security. This pivotal role demands a leader who can not only envision and drive strategy but also adeptly manage projects independently and navigate through highly ambiguous spaces with agility. You are expected to lead a diverse team of professionals to enhance the effectiveness and efficiency of our Trust and Safety operations, embodying innovation, collaboration, and excellence in every facet of program management.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities

• Provide strategic leadership, management and direction to a multifaceted team, fostering innovation, collaboration, and excellence in all aspects of program management.
• Oversee the development and implementation of comprehensive quality assurance and content moderation strategies, ensuring alignment with TikTok's overall mission and values.
• Ensure seamless collaboration and integration among different teams and projects, facilitating cross-functional engagements and stakeholder alignment.
• Drive the continuous improvement of processes and policies, leveraging insights and data analysis to inform decision-making and program enhancements.
• Manage resource allocation and project prioritization, ensuring the effective use of resources and timely delivery of program objectives.
• Engage with senior leadership and external partners, representing the Trust and Safety initiatives and advocating for support and resources.
• Monitor and evaluate program performance, implementing adjustments and strategies to meet and exceed organizational goals and objectives.

Our QA Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the QA Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

Qualifications

Minimum Qualifications:

• Proven leadership experience in program management, preferably within content moderation, quality assurance, or related fields.
• Demonstrated ability to lead and inspire a team of senior professionals, managing multiple projects and initiatives across diverse operational areas.
• Strong strategic thinking and problem-solving skills, with a proven track record of driving program success and innovation.
• Excellent communication and stakeholder engagement abilities, capable of effectively navigating complex organizational structures.
• Deep understanding of quality assurance methodologies, content moderation challenges, and the digital media landscape.

Preferred Qualifications

• Bachelor's or Master's degree in Business Administration, Management, or a related field, with significant experience in program or project management roles.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.