Quality Assurance - Project (Linguistic Intelligence)
Kuala Lumpur, Malaysia
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
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Position summary
O to ensure that all labelers successfully go-live within the targeted timeframe.
- Deliver process/product/policy training in classroom and/or virtually to new joiners
- Involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of labelling team
- Responsible to provide detailed analysis of errors and feedback to respective team through calibration session and recommend ways to improve quality score.
- Monitoring the queue data and record daily output, communication and working closely with BPO and RD if any system/platform issue arise.
- Support on QA related project if needed such as process optimization, sampling plan, appeal mechanism, labeling policy optimization and policy cascading process;
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Qualifications
Minimum Qualifications:
- BPO background/vendor management experience is compulsory
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
- Minimum 1 year working experience as Quality Assurance Analyst; experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
- Strong attention to details and ability to work independently;
- Possesses good interpersonal skills;
- Full proficiency level in English.
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role and resilience and commitment to self-care to manage the emotional demands of the role.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.