Quality Assurance - Project (Linguistic Intelligence)

eep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Within Trust & Safety Operations our Project QA provide leadership and day-to-day management to our vendors/BPO partners. You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.

Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?

• Design training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labelers successfully go-live within the targeted timeframe.
• Deliver process/product/policy training in classroom and/or virtually to new joiners
• Involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of labelling team
• Responsible to provide detailed analysis of errors and feedback to respective team through calibration session and recommend ways to improve quality score.
• Monitoring the queue data and record daily output, communication and working closely with BPO and RD if any system/platform issue arise.
• Support on QA related project if needed such as process optimization, sampling plan, appeal mechanism, labeling policy optimization and policy cascading process;
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

What should I bring with me?

• BPO background/vendor management experience is compulsory
• Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
• Minimum 1 year working experience as Quality Assurance Analyst;
• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
• Strong attention to details and ability to work independently;
• Possesses good interpersonal skills;
• Full proficiency level in English.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.