Quality Solutions Specialist

eam's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Overview
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
This role is part of the Quality Solutions and Implementation team in the Training and Quality pillar of Trust and Safety Operations. Focused on improving quality, the Quality Solutions Specialist will be responsible for the design and solutioning of our quality measurements framework. The role will work cross functionality to ensure that optimum solutions are built to support our quality and moderation operational teams in ensuring a safe platform for our users.

Responsibilities

• Responsible for owning and improving the E2E quality solutions and processes, ensuring strong adherence and implementation across regions, for TikTok.
• Design and develop moderation quality processes and strategies by collaborating with cross-functional teams to define and implement a comprehensive moderation quality strategy that aligns with the company's values, policies, and industry best practices.
• Define and establish clear quality standards and metrics for moderation operation (including metrics definition, target setting, etc.).
• Develop methodologies for measuring and monitoring quality, and implement mechanisms for continuous improvement.
• Lead strategic quality initiatives involving planning, organizing, and partnering with business leaders from the designing stage to the execution stage.
• Proactively identify issues, and improvement areas of enhancements that provide value-added insights and lead/implement strategic initiatives, and conduct an in-depth analysis of existing moderation processes, tools, and policies to identify areas for improvement in quality, efficiency, and effectiveness.
• Lead and drive transformational initiatives to optimize moderation practices, including process redesign, technology implementation, and automation strategies.
• Partner with implementation teams to drive change management on a global scale.
• Gather feedback from implementation teams on each aspect of the process, and challenges and resolve potential problems.

Qualifications

Must have

• Bachelor's degree or above, ideally in computer science or business.
• Background in Trust and Safety, Operations, Strategy, Content Moderation, Quality Engineering or Process Design/Process Excellence.
• 2 years+ experience in solution design or architecture
• Strong data analysis experience and ability to garner insights from key data (min. 2 years)
• Strong influencing skills.

Preferable

• Qualification in Lean Six Sigma preferred (min. Lean Six Sigma Green Belt).

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $67555 - $142222 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.