Recommendation and Traffic - Search Recommendation Quality Assurance (Vietnam)

ding a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

Search recommendation is the shortcut to link queries to users through personalized recommendation strategy and algorithm. We endeavor to increase users' recognition and online traffic of TikTok search by closely working with product management and R&D teams, policy managers as well as data delivery teams to cover the whole operation process, including launching new markets, opening new portals, expanding the search candidate pool, optimizing recommendation strategies, stimulating search engagement and improving search user experience globally.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Key Responsibilities:

1. Responsible for the double review & recommendation content;
2. Find potential risks through daily work and put forward suggestions for improvement;
3. Focusing on the quality and safety of the content, deeply understand and follow up business progress, and help product function optimization iterations.
4. Working closely with the supervising departments to optimize relevant working standards of our projects
5. Additional compatible and related responsibilities which are not necessarily listed above
6. Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.

Qualifications

Minimum Qualifications:

• Candidates to be open to shift work hours;
• Have QA experience of moderation project, or familiar with RCA;
• Good English proficiency, Bachelor's degree or above;
• Good judgement when dealing with ambiguity and encountering unfamiliar situations by providing timely feedback

Preferred Qualifications:

• Frequent use of TikTok and strong familiarity with Google, YouTube, Ins, Facebook;
• Familiar with common office software, preferably have search operation experience;
• Those who have knowledge of search trending related businesses are preferred;
• Team management experience is a bonus

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.