Safety Model Operations Quality Assurance Analyst - Polish Speaking (Third Party Associate)

this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.

What will I be doing:

• Perform daily quality audits on internal systems to ensure adherence to defined policies, processes, and quality standards.
• Analyze audit findings and error patterns, and provide clear, actionable feedback to both in-house and BPO teams to drive quality improvement.
• Conduct in-depth root cause analysis (RCA) to identify underlying drivers of errors and develop effective action plans to reduce error rates and prevent recurrence.
• Work closely with overseas quality analysts and cross-regional stakeholders to align on RCA outcomes, quality improvement initiatives, and project execution plans for BPO teams.
• Identify potential risks, errors, or loopholes in existing policy definitions, processes, and tools, and proactively provide recommendations for optimization and enhancement.
• Propose new policy additions and continuous improvements to existing workflows, tools, and quality frameworks to support scalable operations.
• Design, develop, and deliver effective policy, process, and quality training programs (classroom and/or online) for both internal and external teams across multiple projects.
• Create and maintain structured onboarding training plans, SOPs, and materials to support new joiners in achieving ramp-up and productivity targets.
• Provide real-time support and guidance on policy and quality-related questions to frontline teams to ensure consistent and accurate execution.
• Partner with business and labeling teams to support performance management, including group coaching, bottom-performer identification, targeted retraining, and capability uplift.
• Work with regional leadership and key stakeholders to identify training needs, bridge capability gaps, and support professional development pathways across all career levels.
• Develop and administer training assessments, analyze results, and conduct post-training follow-ups to evaluate training effectiveness and inform continuous improvement.
• Compile and deliver regular quality and training plans, progress updates, and impact reports to management as required.
• Participate in or lead policy briefings to ensure consistent understanding and application of policy changes, aligned with regional cultural, social, geographical, and political contexts.
• Provide constructive input on improving training-related processes, systems, and quality governance mechanisms.
• Policy update cascading: Facilitate the cascading of policy updates and including downstream teams in related training and learning plans.
• Regular knowledge checks and calibration: Conduct regular knowledge checks and calibration through multiple approaches to identify frontline knowledge gaps and ensure consistent policy clarification and targeted training.

Qualifications

Minimum Qualifications

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• High proficiency in Polish is required as the role requires written and spoken communication with Polish markets, fluent in English is also required as it is the working language.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualifications

• Bachelor's degree and above or equivalent working experience in a short video product user industry.
• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
• Familiarity with Microsoft Office Suite (PPT / Excel / Word).
• Familiarity with machine learning and content understanding.
• Solid presentation skills, multicultural communication and interpersonal skills.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy