Search Global E Commerce Operation, Spanish

& Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
The Global E- commerce Team is responsible for capturing and identifying user's e-commerce intention and operating the whole process to promote GMV. Some of the projects you will be part of: commerce recommendation, EC labelling, EC evaluation and EC events.

Our mission is to build and strengthen user awareness that they can shop on TikTok; Also to enhance the usage frequency of the search function and stimulate users' e commerce search needs. While improving user's search experience, accelerate the e-commerce business to grow.

Responsibilities

• Responsible for the optimisation of e-commerce project search recommendation/evaluation/labelling projects, able to deeply understand users' search intentions, and combine output strategies such as local culture and user usage habits to ensure online user search experience.
• Work closely with central team, local team, Product RD team and PM team to adjust search strategy, formulate strategy recommendation/evaluation/labelling standards and accurately analyse cases, and drive continuous optimisation of search strategy.
• Responsible for the alignment and application of various rules of e-commerce in the search scenario, and responsible for its accuracy and rationality.
• Participate in the planning of e-commerce projects and undertake the needs of the search side, and follow up the guideline update and training process to ensure that they meet expectations.
• Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.

Qualifications

Minimum Qualifications

• Bachelor's degree or above is required.
• Minimum 3 years' relevant work experience in E- Commerce.
• Proficiency ( both written and verbal) in Spanish and full proficiency in English due to working with ES and EN market.

Preferred Qualifications
-Knowledge about search engines, the best way to be addicted to TikTok, and familiarity with shopping apps like Lazada, shopee or other local apps.

• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
• Familiar with common office software, preferably having search operation experience.
• Solid Product Operation experience in the content safety space.
• Exceptional communication and ability to understand existing and new moderation business logic, metrics, and process quickly. Excellent identifying problems, problem-solving skills, and learning abilities.
• Data driven and goal oriented mindset, competent at multi-tasking, prioritising cross-functional global projects, and providing comprehensive solutions.
• Flexible with work schedule and different time zones- Global scope.
• Team management experience will be a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.