Search Operation Lead - Local Service
Singapore
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7537916647761447186
Position summary
processes and leveraging large language models and automation tools.
- Build and maintain user feedback metrics, monitor and analyze key experience issues, and drive feedback improvements.
- Establish a robust feedback management system to track collection, attribution, prioritization, and resolution, providing authentic user insights to improve experience.
- Lead and develop the operations team, strengthening capabilities in strategy and product iteration.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above, 5+ years in internet product operations with team management experience; experience in search or Local Services preferred.
- Skilled in building user feedback systems, including metric design, process setup, and feedback closure, with ability to drive experience improvements via data analysis.
- Capable of user-centered product evaluation, independently conducting feature research and collaborating with Product and R&D for delivery.
- Strong data analysis and user research skills, integrating quantitative and qualitative insights for actionable recommendations.
Preferred Qualifications:
- Excellent cross-team communication and project management skills to align resources and deliver results.
- Strategic thinker with systematic operational skills, able to plan, formalize methods, and grow team influence.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.