Search Operations Quality Analyst - Ads

lines and process optimization, queue assignment, and handling escalations for the evaluation project.

• Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
• Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
• Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
• Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.
• Localize the guidelines and design training schedules and coordinate and liaise with key stakeholders to ensure the successful go-live within the targeted timeframe.
• Deliver process/product/guideline training to new joiners.
• Play a role in setting up product knowledge tests, sharing result analysis, and working with key stakeholders to improve the product knowledge of the team.
• Able to work with sensitive content including but not limited to child exploitation, diverse religious and political perspectives, violence, and adult/sexual content. (Not frequent)
• Undertake any additional responsibilities that are not specifically listed above.

Qualifications

Minimum Qualifications
• Bachelor's Degree or equivalent education/experience.
• Work experience in search engines and social media platforms; Former experience in Search relevant business.
• Experience in cross functional work and stakeholder management.
• Experience in analysis and communication skills with a good sense of flexibility.

Preferred Qualifications
• Exposed to Trend and Pop Culture on the Malaysian landscape (through social media)
• Experience in project management, project operation, or familiarity with users' Internet usage habits.