Search Operations Quality Assurance, Global E-commerce Evaluation - Trust & Safety - Indonesia

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About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

The Global E-commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operating the whole process to promote GMV. This team focuses on building and strengthening user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users's e-commerce search needs, while improving users' search experience, accelerating the e-commerce business to grow.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

• Quality inspection of labeled data on time and ensure the quality.
• Localize the labeling guidelines, support the guideline training, and align the guideline updates.
• Conduct calibration meetings with the labeling team in the appeal process: analyze different cases, record and evaluate their performance, and offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.

Qualifications

Minimum Qualifications:

• Proficiency in English and Bahasa Indonesia (market language).
• 1 year of experience as a Content Specialist or Content Reviewer.

Preferred Qualifications:

• Have completed a Bachelor's degree or above.
• 1 year of experience as a Quality Assurance in Content or Customer Service.
• Good knowledge of search engines, and familiarity with social media or e-commerce platforms.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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