Seller Experience Specialist - TikTok Shop (Home & Electronics) - London
London, United Kingdom
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7535451703131654408
Position summary
our platform's success. You will collaborate closely with Operations,GNE, Product, and various XFN teams, contributing to strategic solution development and impactful implementation.
Responsibilities:
Strategic Solution Development:
- Prioritize key issues and create and deliver systematic, actionable solutions to improve seller experience. Collaborate closely with XFN teams as sparring partners to ensure cohesive and effective implementation (e.g., for onboarding, listing, violation and appeal).
Project Management:
- Drive and manage the progress of key projects in collaboration with GNE, Product and other XFN teams, ensuring successful implementation.
Seller Experience Research:
- Design, implement, and continually refine methodologies to conduct seller experience research to identify and address key blockers and pain points in the seller experience.
Data Analysis & Metrics Tracking:
- Monitor, analyze, and interpret key metrics related to seller experience. Use data-driven insights to recommend and implement actionable improvements.
Review & Communication:
- Facilitate preparation of key review meetings and communication to project sponsors to ensure transparency and support decision making.
Qualifications
Minimum Qualifications
- Strong strategic thinking to prioritize key issues and to break down the issues for solutions.
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience in project management, preferably in a cross-functional setting.
- Excellent communication skills for effective collaboration with diverse teams.
Preferred Qualifications
- Experience working on Seller experience / Governance experience related topics.
- Proficiency in seller research methodologies.
- Ability to thrive in a fast-paced, dynamic work environment.
- Working on site in London with XFN teams preferred.
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.