Senior Quality Project Manager - Monetization Integrity

Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

As a Quality Project Manager, you will sit in the Quality Improvement Team of Monetization Integrity and be responsible for key quality metrics, deliver RCA analysis reports with recommendations to continuously drive content moderation quality improvement with XFN strategic communications set up.
You will perform workflow management to streamline all processes to ensure the efficiency of request intake, moderation guideline iteration and the implementation of projects.
Team Engagement, including meeting arrangements, documentation (Reports, OKRs, Wiki, etc.), OKR tracking, team building also falls in your scope that contributes to showcasing important deliverables of the team and helping teammates gain more understanding of Quality Improvement's success.

Responsibilities:

• Building, developing, and measuring performance of key metrics to generate insights
• Conducting data-driven research to resolve reported problems to determine their root cause using internal tools.
• Providing data-centric recommendations to stakeholders on how to solve business problems and to help them make holistic decisions.
• Defining, structuring and summarising large amounts of qualitative and quantitative data into digestible information for all types of audiences via reports, dashboards, and interactive visualisation.
• Collaborating with key stakeholders on various data science and content integrity quality management projects
• Leading communication both internally and externally, ensures the good running of various quality improvement workflows and workstreams with project management carried out
• Providing thought Project Management Capability to the wider MI team, evangelizing cross-functional collaboration and owning a number of shared goals with partner teams.

Qualifications

Qualifications
Minimum Qualifications:

• BA/BS degree.
• 5 years of experience working in program or project management.
• Experience in program management on cross-functional projects.
• Experience in stakeholder management.
• Working experience in content moderation and enforcement quality or similar domains.
• Experience in leading data-driven projects.
• Experience in providing data insights.
• Excellent analytical skills with SQL experience.
• Excellent written, verbal, and professional communication skills.

Preferred Qualifications:

• Experience of working on UGC or PGC products.
• Ability to communicate effectively with leadership, managers, and peers.
• Experience working in ambiguity, achieving results in a fast-paced environment, and continually adapting to changing business needs.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.