Senior Technical Writer - Global E-Commerce

ndous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

Responsibilities:
We're looking for experienced technical writers to work with our commercial platform teams to create best-in-class technical documentation for developers to seamlessly integrate global brands and retail merchants into the TikTok Shop platform.

You'll be able to grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources for the TikTok Shop developer and partner community. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users.

• Plan, write, and manage technical and process documentation and learning resources
• Define general best practices and style guidelines for consistency; establish and implement documentation quality standards
• Define new documentation processes and iterate on current workflows for efficiency
• Collaborate closely with business or product domain owners, keep up-to-date with key business and product concepts and updates, and ensure they are aligned with relevant documentation
• Gather qualitative and quantitative feedback from developer and end user communities to iterate on content quality and efficacy
• Provide professional and material support to ensure consistency, cohesiveness and user-friendliness of API and user interface designs
• Provide professional leadership and mentorship for technical writing team

Qualifications

• Bachelors or higher degree in Technical Communication, English, Instructional Design, a related field, or equivalent experience
• 5+ years experience of authoring technical documentation required
• Able to work effectively in a fast-moving environment, can manage multiple projects while maintaining attention to details
• Technical writing portfolio including, but not limited to: user guides and tutorials, release notes, software or hardware documentation, style guidelines

Ideal Candidate:

• Highly self-driven, able to independently collaborate with product and business stakeholders to develop documentation standards and roadmap
• Possess e-commerce industry experience, or able to quickly develop a solid understanding of the e-commerce business; experience authoring open platform developer documentation
• Experience working on a global product with international partners across different time zones
• Strong demonstrable knowledge of professional technical writing, including industry standard practices like DITA and information mapping, quality standards, content development process, end-to-end design flow etc.
• Strong interest in working with new technology and software tools

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $104711 - $192533 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.