Service Operations Project Intern (TikTok Shop - Brazil) - 2026 Start (BS/MS)
São Paulo, Brazil
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
#7623935280261384501
Position summary
l short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 12 months long internship period.
Responsibilities:
- Ticket Operations & Daily Execution
- Monitor and manage daily service tickets (buyer / seller cases).
- Support ticket routing, follow-ups, and SLA tracking.
- Identify abnormal cases and escalate when necessary.
- Ensure timely and accurate handling of service requests.
- Issue Tracking & Operational Support
- Track recurring issues and summarize key patterns.
- Support basic root cause analysis for common problems.
- Assist in maintaining issue logs and reporting trackers.
- Help improve operational efficiency through daily observations.
- BPO Support
- Work closely with BPO teams to ensure proper execution of SOPs.
- Follow up on pending cases and ensure resolution quality.
- Support communication between local teams and vendors.
- Cross-team Coordination
- Support communication with internal stakeholders (Ops, Logistics, Policy, Product, etc.).
- Help document issues, action items, and follow-ups.
- Ensure alignment across teams on ongoing topics.
Please submit your CV in English, as the role requires communication with global stakeholders and the evaluation process will be conducted in English.
Qualifications
Minimum Qualifications:
- Currently pursuing an Undergraduate/Master Degree
- Strong attention to detail and sense of ownership.
- Comfortable working with data (Excel / Google Sheets).
- Able to handle operational tasks with consistency and quality.
- Strong analytical and communication skills across diverse stakeholders.
Preferred Qualifications:
- Interest in e-commerce or operations is a plus
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.