Site Reliability Engineer, Global E-commerce - USDS

is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The Global E-commerce SRE team of US Tech Services works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures.

Responsibilities

• Own the service level of a critical, revenue generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design and release management in a cloud-native environment.
• Define service level indicators and data-driven objectives to uphold and improve uptime, latency, and system health of a core TikTok production platform.
• Collaborate cross team with engineering and product to ensure that key requirements (such as capacity planning and launch reviews) are performed to enable transparent service delivery to customers.
• Automation geared towards infrastructure-as-code, scalability and service resiliency
• Implement SRE practices around incident management, post-mortems while being part of on-call rotations.

Qualifications

Minimum Qualifications

• Good understanding of Unix/Linux operating systems internals and networking
• Experience writing code in Java, Go, Python or a similar language
• Experience with algorithms, data structures, complexity analysis and software design
• Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards
• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

Preferred Qualifications

• Experience with running production grade web services at scale in a cloud native environment.
• Experience with implementing observability solutions such as monitoring, logging and tracing in complex service meshes.
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.