SMB Agency Partner Manager - Arabic Speaking (Riyadh)

g accounts in the META market. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.

Responsibilities:

• Set up and enhance long term successful strategic partnerships with existing media/digital agencies to support their long term growth in the META Markets
• Develop and grow an existing book of agency business by:
• scaling current agencies' advertisers
• securing additional budget by proving greater ROAS for the agencies' clients
• pitching for new clients' activations
• Prove impact through achieving KPIs such as: increase in budget & ARPA, growth of active clients per agency, etc
• Accurately forecast revenue delivery and identify opportunities to prevent or bridge gaps to goal
• Establish and maintain both C-Level & tactical relationships with agencies, becoming their key point of contact, to ensure TikTok is a partner of choice in their future growth
• Leverage insights, data, and industry benchmarks to lead conversations with internal Cross-Function Stakeholders, and externally to support the agencies
• Manage media agencies at scale; monitoring the partner's performance through tools and timely communication with clients
• Deliver best in class customer experience: reactively troubleshoot any practical problem occurring to the agencies and proactively anticipate any challenge

Qualifications

Minimum Qualifications:

• As this role works in our META market, working with customers, fluency in English and Arabic is required for the success of this role
• 3+ years experience and knowledge of the digital marketing landscape, ideally in this market
• Previous experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus
• Sharp client focus and motivated by thriving customer success
• Problem solver capable of navigate ambiguity and proactively provide effective solutions to customer needs

Preferred Qualifications:

• Strong attention to detail and a proven ability to balance priorities and meet deadlines
• Sound analytical and quantitative skills
• Experience working with revenue targets in a fast paced, client facing environment.
• A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business