Technical Writer - Global E-Commerce (Enterprise Solutions)

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The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

Responsibilities:
We're looking for experienced technical writers to work with our commercial platform teams to create best-in-class technical documentation for developers to seamlessly integrate global brands and retail merchants into the TikTok Shop platform.

You'll be able to grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources for the TikTok Shop developer and partner community. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users.

1. Plan, write, and manage technical and process documentation and learning resources.
2. Define general best practices and style guidelines for consistency; establish and implement documentation quality standards.
3. Define new documentation processes and iterate on current workflows for efficiency.
4. Collaborate closely with business or product domain owners, keep up-to-date with key business and product concepts and updates, and ensure they are aligned with relevant documentation.
5. Gather qualitative and quantitative feedback from developer and end user communities to iterate on content quality and efficacy.
6. Provide professional and material support to ensure consistency, cohesiveness and user-friendliness of API and user interface designs.
7. Provide professional leadership and mentorship for technical writing team.
8. Deliver results in an ever-changing work environment with limited supervision.

Qualifications

1. Bachelor's or higher degree in Technical Communication, English, Instructional Design or related discipline.
2. 4+ years experience of authoring technical documentation required.
3. Able to work effectively in a fast-moving environment, can manage multiple projects while maintaining attention to details.
4. Technical writing portfolio including, but not limited to: user guides and tutorials, release notes, software or hardware documentation, style guidelines.

Preferred Qualifications:

1. Highly self-driven, able to independently collaborate with product and business stakeholders to develop documentation standards and roadmap.
2. Possess e-commerce industry experience, or able to quickly develop a solid understanding of the e-commerce business; experience authoring open platform developer documentation.
3. Experience working on a global product with international partners across different time zones.
4. Strong demonstrable knowledge of professional technical writing, including industry standard practices like DITA and information mapping, quality standards, content development process, end-to-end design flow etc.
5. Strong interest in working with new technology and software tools.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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