TikTok Commerce - Partner and Product Governance Strategy Manager, Japan

We are looking for Partner and Product Governance Strategy Managers to join our team to develop strategies/ policies to ensure quality and compliance across the partners and product listing lifecycle, while enabling businesses. As a Strategy Manager, you will develop policies, run and implement projects, and drive operational optimisation to improve users' experience. You are highly analytical, able to conceptualise solutions from first principles, navigate ambiguity, and implement solutions swiftly.

Roles & Responsibilities

1. Develop data-driven strategies and policies to enable the commerce business, evaluate partners' behaviours, product trends, manage fulfillment and partners' services.
2. Maintain a keen understanding of APAC market and conditions to inform strategy development.
   Responsible for partners' and product as well as intellectual property compliance management, building up implementation processes and working closely with cross-functional partners -- to optimise enforcement systems.
3. Investigate sensitive escalations, review and implement our strategies and policies, taking into account our policies, business impact, and market conditions.
4. Ensure constant improvements of key metrics for partners, listing, and intellectual property risk mitigation, and enforcement accuracy.
5. Work to promote transparency and understanding of policies, including assessing partners plans of action in response to enforcement actions.
6. Act as an escalation point of contact and internal communications on all partners and listing governance issues. Support communications, enforcement actions, and data reporting for partners and listing enforcement and appeal programs.

Qualifications

Minimum Qualifications

1. Strong bachelor's or master's degree in fields such as Engineering, Analytics, Economics, Social Sciences, Law.
2. 4+ years experience developing, implementing, and managing policies and projects.
3. Professional experience in Commerce, Technology, Intellectual Property Protection, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, Partner or Product Growth, Risk Analytics, Compliance, or Experience programmes.
4. Familiarity with commerce, social media content landscape and ecosystem management - as well as strategic business sensitivity, will be advantageous.
5. Good English oral and written communication skills, including the ability to propose complex solutions and explanations in writing.

Preferred Qualifications

1. Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new policies and workflows.
2. Demonstrate the ability to analyze data, including using data to drive decision making.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.