TikTok Commerce Partner Operation Lead, Europe

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Join us.

About the team
MAI (Merchant Acquisition & Incubation) team is responsible for UK merchant growth, aiming to onboard, incubate, educate merchants from scratch and drive their business success.

Responsibilities:

• Lead the mass account manager team for various EU markets to manage hundreds of partners and boost their activeness, retention, and level-ups.

• Leverage scalable initiatives such as partner missions and incentives, life-cycle outreach campaigns, etc., and enhance partner engagement to drive their growth in multiple countries.

• Lead the team to take charge of channel management and communication through calling, instant messaging, community, and other approaches to conduct mass account management activities like troubleshooting, escalation, and education to resolve issues.

• Analyse and conduct deep dives to understand business segments and the root causes of issues affecting their business performance to provide inputs for product development and process improvement. Collaborate with the Product team and other cross-functional teams to improve the business through scalable solutions and manage the rollout of these solutions.

• Collaborate with Europe country teams to establish and iterate partner upgrade/downgrade standards and processes to maximise overall efficiency and country business.

Qualifications

Minimum Qualifications

1.Bachelor's degree or above, with 5+ years of experience in partner account management, partner growth, or relevant fields. Have experience with or be familiar with scalable aspects including but not limited to incentive policies, growth missions, partner/user communities, email campaigns, education, etc.
2. Highly hands-on and not reluctant to talk to sellers frequently.
3. Possess a good sense of data and the ability to handle complex business analysis and intelligence in defining goals and opportunities.
4. Have experience in managing teams. Be good at cross-team collaboration and driving progress. Have the ability to lead successful projects involving a wide range of people.
5. Strong knowledge of the European e-commerce landscape, user demands, digital evolution, and mobile transformation is a plus.

Preferred Qualifications

1. Have excellent written and verbal communication skills. Experience in a highly results-oriented environment with external client interaction is required.
2. Proficient in English; speaking French/Italian/Japanese is a plus.
3. Have structured and original thinking. Be able to thrive in an ambiguous environment and explain complex concepts simply.
4. Be a quick learner, proactive, and resilient. Have the ability to cope well under pressure.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.