TikTok Creator Experience Operation

ve. Join us.

About the Team
We are a team responsible for the full chain of operations for TikTok creators on TikTok. By joining us, you will provide various tangible services from basic to advanced for creators who produce high-quality content on TikTok, increase their willingness and experience to operate on TikTok, and truly observe the changes your efforts bring to creators. Ultimately, we will build TikTok into a future-oriented content platform.

Responsibilities

1. Responsible for the response rate, satisfaction rate, and resolution rate of TikTok creators in customer service scenarios; deeply analyze the inbound consultation needs of creators in customer service scenarios, and determine promotion strategies.
2. Communicate and cooperate across local and global teams, including teams based in China where Chinese will be used in daily working environment, to optimize the existing customer service experience process, jointly formulate strategies with the local team, and ensure the implementation of strategies.
3. Establish a cooperation mechanism between the product team and the customer service team to ensure that product-related changes can be synchronized to the customer service team in a timely manner.
4. Promote the optimization of product issues in high-frequency consultation scenarios, reduce negative feedback from creators on TikTok through promoting product capability building.

Qualifications

Minimum Qualifications

1. Bachelor's degree or above, with more than 3 years of experience in creator operations, a certain understanding of internet content products, and experience in customer service operations and management is preferred;
2. Have empathy for users, able to think from the perspective of creators outside the platform, identify problems, and solve actual experience issues for creators;
3. Have a certain ability in internet product data analysis, excellent logical thinking, and results-oriented;
4. Proficiency in using English as working language.

Preferred Qualifications

1. Proficiency in using Chinese as working language.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $83600 - $192533 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.