plex user-facing issues to protect the platform and keep users safe. The successful applicant will come with a track record of communicating effectively and working with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives.
Detailed responsibilities include:
- Responsible for monitoring international LIVE content quality to ensure first-class moderated content & Quality assurance.
- Thorough data analysis, summarise and feedback problems & handle necessary escalation and form a quality inspection report.
- Work closely with other departments to respond immediately to suitable operation needs.
- Participate in developing quality inspection standards and continuously optimise the process and system platform.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above, comes with a relevant experience in content moderation / trust & safety / content quality assurance.
- Fluent command of the English & Arabic language is a must, due to coverage of Arabic market.
- In-depth contact with Arabic customs and culture, is highly sensitive to social news;
- Possesses strong learning ability, cross-department communication and collaboration skills, overseas working/ training is a plus;
Preferred Qualifications:
- Able to work under minimal supervision and have strong logic/ common sense related to job nature;
- Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are preferred;
- Good communication skills, able to abstract problems and find solutions proactively.