TikTok LIVE - Content Quality Assurance Specialist (Vietnamese Speaking)

vestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

The LIVE Traffic & Ecosystem team seeks a sharp Content Quality Assurance Specialist, covering the Vietnamese community market to help create a better space for content creators and users. You will review TikTok Live's content and enforce policy decisions related to content. You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe. The successful applicant will come with a track record of communicating effectively and working with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives.

Detailed responsibilities include:

1. Responsible for monitoring international LIVE content quality to ensure first-class moderated content & Quality assurance.
2. Thorough data analysis, summarise and feedback problems & handle necessary escalation and form a quality inspection report.
3. Work closely with other departments to respond immediately to suitable operation needs.
4. Participate in developing quality inspection standards and continuously optimise the process and system platform.

Qualifications

Minimum Qualifications:

1. Bachelor's degree or above, comes with a relevant experience in content moderation / trust & safety / content quality assurance.
2. Proficiency of English & Vietnamese language is a must, due to coverage of Vietnamese market.
3. In-depth contact with customs and culture, is highly sensitive to social news;

Preferred qualifications:

1. Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are preferred;
2. Proven experience working in social media/ technology/ BPO organisation

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.