TikTok LIVE - Operations Lead - SMB Service

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About the team
Livestream Team is committed to creating real-time interactive scenes, As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships to authors; It provides robust and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries.

Responsibilities

• Manage the local team and take responsibility for the overall goals, while coordinating with local PR/GR/Legal and other cross-functional teams, addressing local risks and challenges.
• Recruit potential SMB streamers, including converting platform creators into streamers and attracting external merchants to TT.
• Oversee the cold start and basic operational SOP for merchant livestreams, ensuring basic retention and business operations.
• Manage merchant performance, including stream duration and activity for content consumption, as well as tracking leads towards business targets.
• Educate, train, and communicate product capabilities, campaigns, and features to merchants.

Qualifications

Minimum Qualifications

• Over 2 years of team management experience.
• Strong analytical skills, data-driven mindset, and a passion for live content.
• Excellent communication and interpersonal skills, adaptable to an international and diverse environment.
• Bachelor's degree.

Preferred Qualifications

• Experience with live streaming, content operations, or leads gen operation.
• Established connections with Live creators, celebrities, or content influencers.
• 3-5 years in content operations, data analysis, or related fields, preferably within the tech industry.
• Strong project management and cross-functional collaboration skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $160000 - $200000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.